Your browser is out-of-date!

Some features might not work, please update your browser to view this website correctly.

×


RETURN POLICY

  • What can I return?

You can initiate a return up to 7 days after delivery if:

  • You receive a wrong, damaged, defective or counterfeit item

When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

  • How do I return an item?

Online : Complete your return request on our contact form or call us.

  • Can I change my refund option anytime?

No. You cannot change your selected refund option after it has been registered by our Team

  • How long will it take to return an item and get my refund?

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.

  • Once I initiate a return, what happens next?

If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule a retrieval.

  • I have requested for returns pick-up from my home, how long will it take?

Once we receive your request, we will make an attempts to retrieve the item(s).

  • What happens if I miss an attempts to retrieve my return?

Your return request will be cancelled and you will no longer be able to return that item.

  • Can I return an item after 7 days?

You will not be able to return an item after 7 days but if it is faulty, it may be covered under warranty. For more information on our warranty policy, go to:
products.honjekexpress.com/warranty

  • I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

We apologize for this. Please contact us using the form provided.

  • Once retrieval of my package is done, how long will it take to be refunded?

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.

  • Honjekexpress tells me they have done a bank transfer but I have not received the money, what should I do?

It takes 2-5 business days for the money to reflect in your account. Please contact us if it you still haven’t received your refund after this time. Go to products.honjekexpress.com/refund-policy for more details.

  • How do I track my return status?

We will keep you updated by email and SMS about the status of your return.
If you have any question please complete the customer contact form here.

  • Is my product under warranty?

Warranty information is displayed on each product’s listing page. Go to: product.honjekexpress.com/warranty to get more information about our warranty policy.

  • Do I have to return all products in my order?

No, you do not have to return your entire order. You can return your choice of selected items.

  • Do I have to return the free gift when I return a product?

Yes, any free gift must also be returned.

  • Do I have to pay for shipping charges when I return a product?

There are no charges for shipping a product back to Honjekexpress.

  • Can I Replace or Exchange an item rather than a refund?

At the moment, Honjekexpress does not offer replacement or exchange of an item; however you can still return an item and receive a full refund.

  • Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.