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Refund policy

  1. If my refund gets validated, how and when will I get reimbursed?

Refund process begins after we have completed the evaluation of your returned product.

To process your refund quickly, you have the option to request a refund via Honjekexpress Refund Voucher, which must be indicated when you request for a return via our contact form or by calling our Customer Service.

Otherwise, you can be refunded according to the following table. Note that some refund methods are available according to your payment method.

Refund methods available according to payment methods.

Payment methods

Refund methods

Cash

Refund voucher or bank transfer

Bank Transfer

Refund voucher or bank transfer

Refund Voucher

Refund Voucher

Debit Card

Refund Voucher or bank transfer



Kindly note that your selected refund method is final, it is not subject to change.

  1. What is a refund voucher?

Honjekexpress Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use Honjekexpress Refund Voucher as voucher code to buy item. A refund voucher is valid for 180 days you need to use your voucher during this period. This refund voucher can be used on several purchases, until your balance is 0.

  1. How do I use my voucher?

If you have been issued a Honjekexpress Refund Voucher, you will have received a voucher number.
Please enter this voucher number in the voucher code box and click "add voucher" during checkout at payment step. A corresponding deduction will be applied to your total amount.
Kindly note: If you have more than one voucher code, you can only use one code per order.

  1. If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at Honjekexpress warehouse.

  1. I have bought an item on promotion or with a voucher. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid, and not its original value.

For example: If you purchased an item on sale for N2,000 and its original value was N4,000, we will refund you N2,000.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the Honjekexpress refund voucher.

  1. How long would it take to get my refund?

Business days are from Monday to Friday, and do not include Weekends and Public Holidays.

The return pick up time starts from the day you make a request to return an item to the day one of our delivery associate retrieves the item that you will like to return. You can make a request to return an item, either by calling our customer service or by completing the Contact form.

Do I also get refunded the shipping charge when returning a product?
Yes, the refunded amount will also include the shipping amount you were charged.